Returns & Exchanges
At TWOPAGES Curtains, we want you to be completely satisfied with your home decor, offering a 30-day return window for standard products to ensure your space looks exactly as envisioned. Please note that custom-made window treatments are tailored to your specific measurements and are generally non-returnable unless a manufacturing defect occurs.
Return Process
- 1.Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.
- 2.Prepare the Package
Carefully fold the curtains and place them back in their original packaging, ensuring all hardware, tiebacks, and documentation are included.
- 3.Ship to Warehouse
Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.
- 4.Quality Inspection & Refund
Once our team inspects the returned items for original condition, your refund will be processed to your original payment method within 5-7 business days.